Frequently Asked Questions
Everything you need to know about our grooming tools and shipping policies.
What is the delivery timeframe for orders within Australia?
We offer standard and express shipping options across Australia. Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
What materials are your bathroom organizers made from?
Our products are crafted from 100% antibacterial silicone. This high-quality material is waterproof, easy to clean, and designed to grip securely to smooth surfaces like glass, mirrors, and tiles without the need for suction cups or adhesives.
Can I return my product if I change my mind?
Yes, we offer a 30-day return policy for unused and unopened products in their original packaging. Please note that for hygiene reasons, used beauty and grooming tools cannot be returned unless they are faulty.
How do I clean and maintain my Tooletries products?
Maintaining your products is simple. Just wipe them down with a damp cloth or wash them in warm soapy water. Our silicone material is dishwasher safe, making it easy to keep your grooming station hygienic.
Do you offer international shipping outside of Australia?
Currently, this store services Australia and New Zealand. For orders to the United States or Europe, please visit our respective regional websites to ensure the fastest delivery and local currency options.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Buy Now Pay Later options including Afterpay and Zip Pay for a flexible shopping experience.